VerbXAI

Welcome to VERBXAI. VERBXAI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and protect your personal information when you access or use the VERBXAI AI-powered content generation platform and related services (the "Platform and Services"). By using our Platform and Services, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully.

1. Information We Collect

We collect various types of information to provide, maintain, and improve our Platform and Services, and to personalize your experience.

Personal Information: Information that can identify you directly or indirectly.
Account Information: Includes name, email, and Google profile information collected via Google OAuth.
Account Credentials: We store session info (not passwords) for secure access.
Communication Data: Collected when you contact us, including name, email, and message content.
Usage Data: Includes Platform activity (features used, content generated, timestamps).
Log Data: Automatically collected server logs like IP address, browser type, etc.
Cookies & Tracking: Used for functionality and analytics via essential and analytics cookies (e.g., Google Analytics).
Payment Data: Handled via third-party processors (e.g., Paddle). We receive limited details like transaction IDs.
Voluntary Info: Data from surveys, forms, or user research provided at your discretion.

2. How We Use Your Information

We use your information for:

Operating and maintaining our Platform and Services.
Creating and managing user accounts.
Processing payments via third-party processors.
Improving and personalizing our Platform.
Responding to user inquiries and feedback.
Sending important service updates and legal notices.
Enhancing AI model performance via anonymized usage data.
Security monitoring and fraud prevention.
Legal compliance and enforcing our Terms and Conditions.

3. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share it with:

Service Providers: Hosting, cloud storage, analytics (Google), payments (Paddle), auth (Google OAuth), and support tools.
Legal Obligations: If required to comply with law or protect our rights/safety.
Business Transfers: As part of mergers, sales, or acquisitions. We'll notify you where required.
Aggregated Data: Shared without personal identifiers for analysis and improvements.

4. Data Storage and Retention

We store your data securely and retain it as long as needed to provide services, resolve disputes, enforce agreements, and comply with law. When no longer required, we delete or anonymize it. If you close your account, we will typically delete your personal data unless legally required to retain it.

5. Authentication and Security

We use Google OAuth for secure authentication and do not store passwords. Security measures include:

Encryption: Data is encrypted in transit (HTTPS) and, where appropriate, at rest.
Access Controls: Only authorized staff can access your information.
Firewalls and Assessments: Firewalls and regular security reviews help protect data.
Data Minimization: We collect only what's necessary.

No method of online transmission is 100% secure. In case of a data breach, we'll act promptly and notify you as required by law.

6. Your Rights and Choices

You may have the following rights under data protection laws:

Access, correct, or delete your personal data.
Restrict or object to processing of your data.
Request data portability in structured formats.
Withdraw consent (where applicable).
File a complaint with a data protection authority.

To exercise your rights, contact us at sales@verbxai.com. We may require identity verification before processing your request.

7. Children's Privacy

Our Platform is not intended for children under 18. We do not knowingly collect data from them. If you believe a child has provided us with personal data, please contact us at sales@verbxai.com. We will delete such data immediately.

8. International Data Transfers

Your data may be stored in Bangladesh or other countries where our providers are located. These regions may have different data laws than your country. By using our services, you consent to these transfers. We take appropriate steps to ensure your data is protected regardless of location.

9. Changes to This Privacy Policy

We may update this policy as needed. Changes will be posted with a new effective date. Significant changes will be communicated via email or prominent platform notices. Your continued use constitutes acceptance of any updates.

10. Contact Information

If you have any questions or concerns about this policy, contact us at:
sales@verbxai.com

This Privacy Policy forms part of our overall Terms and Conditions. We encourage you to read both documents to fully understand your rights and responsibilities when using VERBXAI.